{"id":8238,"date":"2016-03-29T13:34:56","date_gmt":"2016-03-29T12:34:56","guid":{"rendered":"http:\/\/wamabi.be\/site\/?page_id=8238"},"modified":"2022-09-06T15:00:10","modified_gmt":"2022-09-06T14:00:10","slug":"charte","status":"publish","type":"page","link":"https:\/\/wamabi.be\/site\/charte\/","title":{"rendered":"Charte d’accueil"},"content":{"rendered":"

\u00ab\u00a0Vous avez choisi d\u2019utiliser les services de Wamabi, le r\u00e9seau des biblioth\u00e8ques de Waimes et Malmedy? Nous vous remercions de cette confiance et nous nous engageons \u00e0 bien vous accueillir.\u00a0\u00bb<\/strong><\/p>\n

\"Raoni
Raoni en visite \u00e0 la biblioth\u00e8que de Malmedy – \u00a9Wamabi<\/em><\/figcaption><\/figure>\n

NOS ENGAGEMENTS :<\/strong>
\nNous vous accueillons avec plaisir et vous informons sur la multiplicit\u00e9 de nos services.
\nNous \u00e9coutons avec attention vos besoins et nous effor\u00e7ons de vous r\u00e9pondre de la fa\u00e7on la plus pertinente.
\nNous respectons la confidentialit\u00e9 des donn\u00e9es que nous poss\u00e9dons.
\nNous vous interrogeons r\u00e9guli\u00e8rement sur vos attentes et votre satisfaction concernant la qualit\u00e9 de notre accueil. Nous accueillons volontiers l\u2019expression de votre satisfaction ou votre m\u00e9contentement.
\nNous mesurons les r\u00e9sultats des actions d\u2019am\u00e9lioration que nous mettons en place et vous informons sur les r\u00e9sultats de ces \u00e9valuations et des progr\u00e8s accomplis.
\nNous participons \u00e0 la vie culturelle et sociale en adaptant nos services avec souplesse aux besoins de la collectivit\u00e9.<\/p>\n

NOUS VOUS DEMANDONS :<\/strong>
\nDe vous identifier individuellement.
\nDe respecter les autres visiteurs et les ressources mises \u00e0 votre disposition.
\nDe prendre connaissance des diff\u00e9rentes chartes et r\u00e8gles et d\u2019en tenir compte.
\nDe prendre en compte la charge de travail du personnel.
\nDe faire part de vos difficult\u00e9s ou de vos suggestions.<\/p>\n

ACCES FACILE A NOS LOCAUX ET NOS SERVICES <\/strong>
\nNous r\u00e9pondons \u00e0 vos appels t\u00e9l\u00e9phoniques au 080\/79.99.30 durant les heures d\u2019ouverture et nous tenons compte des messages enregistr\u00e9s sur le r\u00e9pondeur.
\nNous r\u00e9ceptionnons vos m\u00e9dias 24h\/24h gr\u00e2ce \u00e0 la bo\u00eete aux lettres (g\u00e9ante) plac\u00e9e \u00e0 l\u2019entr\u00e9e du b\u00e2timent.
\nNos locaux disposent d\u2019un parking gratuit et sont accessibles aux personnes \u00e0 mobilit\u00e9 r\u00e9duite. L\u2019acc\u00e8s se fait gr\u00e2ce \u00e0 l\u2019ascenseur. Nous offrons \u00e9galement un service \u00e0 domicile pour les personnes \u00e0 mobilit\u00e9 r\u00e9duite en partenariat avec la Croix-Rouge.
\nNous mettons \u00e0 disposition un espace \u00e9quip\u00e9 d\u2019un service minimum (wi-fi, ordinateurs connect\u00e9s \u00e0 internet, caf\u00e9t\u00e9ria, sanitaires) ouvert plus de 50 heures par semaine.
\nNous vous donnons acc\u00e8s \u00e0 des services particuliers pour simplifier votre passage : caf\u00e9t\u00e9ria, imprimantes-copieurs, prises \u00e9lectriques pour vos recharges de portables, wifi, automates de pr\u00eats et de retours, scanners, mat\u00e9riel de r\u00e9union.
\nNous vous offrons une information constamment actualis\u00e9e sur notre site internet. : www.wamabi.be<\/a> et via les r\u00e9seaux sociaux : Facebook<\/a> et Twitter.<\/a>
\nNous vous permettons d\u2019accomplir certaines d\u00e9marches \u00e0 distance :
\nRenseignements, informations rapides (pas d\u2019envoi de documents) par t\u00e9l : 080\/79.99.30 – par courriel (r\u00e9ponse sous 72h – 3 jours ouvr\u00e9s): malmedy@wamabi.be<\/a> et\/ou waimes@wamabi.be<\/a> – via les r\u00e9seaux sociaux : Facebook<\/a> et Twitter <\/a>\u2014\u00a0via le formulaire de contact<\/a> sur www.wamabi.be<\/a>
\nInscription (y compris \u00e0 la biblioth\u00e8que num\u00e9rique) via le formulaire en ligne<\/a> sur www.wamabi.be<\/a>
\nR\u00e9servation, prolongation, consultation de votre compte via code d\u2019acc\u00e8s.
\nEnvoi de documents \u00e0 vos frais.<\/p>\n

Charte d’accueil<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00ab\u00a0Vous avez choisi d\u2019utiliser les services de Wamabi, le r\u00e9seau des biblioth\u00e8ques de Waimes et Malmedy? Nous vous remercions de cette confiance et nous nous engageons \u00e0 bien vous accueillir.\u00a0\u00bb NOS ENGAGEMENTS : Nous vous accueillons avec plaisir et vous informons sur la multiplicit\u00e9 de nos services. Nous \u00e9coutons avec attention vos besoins et nous […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-8238","page","type-page","status-publish","czr-hentry"],"yoast_head":"\nCharte d'accueil - Wamabi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wamabi.be\/site\/charte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Charte d'accueil - Wamabi\" \/>\n<meta property=\"og:description\" content=\"\u00ab\u00a0Vous avez choisi d\u2019utiliser les services de Wamabi, le r\u00e9seau des biblioth\u00e8ques de Waimes et Malmedy? Nous vous remercions de cette confiance et nous nous engageons \u00e0 bien vous accueillir.\u00a0\u00bb NOS ENGAGEMENTS : Nous vous accueillons avec plaisir et vous informons sur la multiplicit\u00e9 de nos services. 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